Privacy Policy

1. Introduction

Welcome to HedyehJewel.com (“Hedyeh Jewel,” “we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable provincial laws.

By visiting or using our website, or by providing personal information to us, you consent to our handling of your information as described in this Policy.

2. Scope

This Policy applies to personal information collected by Hedyeh Jewel through:

• Our website and online store at www.hedyehjewel.com
• Customer communications (email, phone, social media, forms, orders)
• In-person or online events, promotions, or contests

This Policy does not apply to third-party websites or services linked from our site. We encourage you to review their privacy policies.

3. What Information We Collect

a. Information You Provide Directly

• Contact details: name, email, phone, billing and shipping address,
• Account details: order history, preferences
• Payment details: card information, billing address, and transaction records (processed securely through third-party providers)
• Gift recipient information: name, address, and contact details if you send gifts to others
• Communications: messages, feedback, or other correspondence
• Promotions or contests: entry details and participation information

b. Information Collected Automatically

• IP address, browser type, operating system, and device type
• Device identifiers, language preferences, and time zone
• Website usage data such as pages visited, time spent, and referring links
• Cookies, pixels, and similar tracking technologies
• Approximate location data (if enabled on your device)

4. How We Use Your Information

• Process and fulfil orders and payments
• Communicate with you about orders, accounts, or inquiries
• Provide and improve our products and website experience
• Personalize content, recommendations, and promotions
• Send marketing communications and special offers (with consent)
• Remind you of abandoned carts or restocked products
• Prevent fraud, unauthorized access, or security issues
• Comply with legal obligations and business recordkeeping

5. Cookies, Tracking, and Analytics

We use cookies and similar technologies to enhance functionality, analyze site traffic, and improve user experience. You may adjust browser settings to refuse cookies, but some features may not function properly.

We use third-party analytics services  to better understand visitor behaviour. These providers collect data in accordance with their own privacy policies.

6. Marketing, Advertising, and Your Choices

We may send you marketing communications if you have opted in. You can withdraw consent at any time by clicking the “unsubscribe” link in our emails, adjusting your account settings, or contacting us directly.

We may use cookies and pixels for behavioural advertising to display relevant offers. You may opt out by adjusting your browser or ad preferences.

7. Disclosure of Personal Information

We may share your information with:

• Service providers such as payment processors, shipping partners, email platforms, and analytics tools
• Affiliates and business partners where applicable
• Legal authorities as required by law or regulation
• Fraud prevention services for security reasons
• In the event of a business transaction such as a merger or acquisition

Service providers are contractually required to protect your data and only use it for authorized purposes.

8. International Data Transfers

Your personal information may be stored or processed outside Canada (for example, in the United States). In such cases, we ensure that comparable protections are in place through contracts and safeguards consistent with Canadian privacy law.

9. Data Retention

We retain personal information only as long as necessary for the purposes set out in this Policy, or as required by law. Once no longer needed, we securely delete or anonymize your data.

10. Security of Personal Information

We implement reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access or misuse. However, no online system is completely secure, and we cannot guarantee absolute security.

11. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request corrections or updates
• Request deletion, subject to legal retention limits
• Withdraw consent for future collection or use
• Deactivate or delete your account
• Request information about cross-border data handling

We may require identity verification before processing any request. We will respond within a reasonable timeframe as required by law.

12. Third-Party Links and Services

Our website may contain links to external sites. We are not responsible for their privacy practices or content. Please review their policies before providing any personal information.

13. Promotions and Contests

If we run contests or promotions, participation is voluntary. Specific terms will outline how personal information will be used and may require separate consent.

14. Children’s Privacy

Our website and services are intended for individuals aged 16 and older. We do not knowingly collect personal information from children under 16. If we discover such data, we will delete it promptly.

15. Changes to This Privacy Policy

We may update this Policy periodically. The “Effective Date” above will reflect the latest version. Significant changes may be communicated via email, banner notice, or pop-up before taking effect.

16. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us:

17. Effective Date and Acceptance

By accessing or using HedyehJewel.com, you confirm that you have read, understood, and agreed to this Privacy Policy.