At HedyehJewel.com, each piece is handmade in Canada with care, using sterling silver, gold, and precious or semi-precious stones. Proper care ensures that your jewelry retains its beauty and lasts for generations.
General Care Tips
- Always handle your jewelry gently.
- Remove jewelry before swimming, bathing, or doing household chores.
- Avoid exposure to perfume, lotions, hairspray, and cleaning chemicals.
- Store each piece separately in a soft pouch or lined jewelry box to prevent scratches and tangling.
Sterling Silver Care
- Silver naturally tarnishes over time. Store in an airtight container when not in use.
- Clean gently using a soft polishing cloth or mild soap and water.
- Avoid abrasive cleaners or harsh chemicals, which can damage the surface or stones.
Gold Jewelry Care
- Gold is soft and malleable, so avoid bending or scratching.
- Clean with mild soap and warm water, and gently dry with a soft cloth.
- For intricate designs or jewelry with stones, consider professional cleaning periodically.
Precious & Semi-Precious Stones
- Stones are fragile and require special care.
- Avoid impact, heat, and chemical exposure, which can damage or discolour stones.
- Many stones are one-of-a-kind, and exact replacements may not be available.
Cleaning & Maintenance
- Clean your jewelry regularly to maintain shine.
- Use soft cloths, gentle soap, and warm water; avoid ultrasonic cleaners for delicate or fragile stones.
- Check prongs, settings, and clasps periodically to ensure stones are secure.
Repair Policy
- Minor repairs and adjustments may be available at the discretion of HedyehJewel.com.
- If a repair or exchange is approved, items must be returned in their original packaging.
- Return shipping costs may apply. Please contact us for the return address before sending any items.
- Because many stones are unique, some replacements or repairs may incur additional fees, or an exact match may not be possible.
Final Tips
With proper care, your jewelry will remain beautiful for years to come. Always feel free to contact HedyehJewel.com with questions about cleaning, storage, or repairs, we’re happy to guide you.
